Careers

 

Customer Service Representative
We are seeking a customer service representative to join our team! The Customer Service Representative will be a key resource to the group: providing support to management, maintaining quality of customer service, and maintaining order of competing priorities in a fast-paced environment.

Responsibilities:

  • General administrative duties including:answering telephones, scheduling, copying, filing
  • Provide customer service via phone and via email
  • Data entry and order processing
  • Answer, screen and route all incoming telephone calls in a professional manner; take and respond to messages
  • Maintain and pull records in an organized manner
  • Provide information, answer customer inquiries, and communicate status updates

 

Candidate must possess:

  • Ability to operate calculator, computer, and other general office equipment
  • Ability to perform several tasks concurrently with ease and professionalism
  • Ability to communicate clearly and concisely, verbally and in writing, in English
  • Ability to handle multiple interruptions
  • Excellent interpersonal skills and customer service skills
  • Experience with data entry of alpha-numeric information
  • Ability to maintain attendance to support required quality and quantity of work
  • Ability to establish and maintain positive and effective work relationships with customers
  • Good organization skills
  • Attention to detail
  • Ability to prioritize and multi-task
  • Ability to handle heavy call and email volume
  • Accountability for the completeness, accuracy, and timeliness of all information
  • Minimum of 3 years of customer service experience
  • High school diploma or GED equivalent


Industry experience and window covering product knowledge a plus. If the above description sounds like you and fits your background, please submit your resume/CV by e-mail to careers@jcwindowfashions.com to join our team today!

 

 


 

 

Production Manager
We are looking for production manager / production supervisor to supervise all production from start to finish.

 

Responsibilities:

  • Manage all activities of the shop floor
  • Follow established procedures and approved processes
  • Supervise all production operations, including management of quality control
  • Plan, schedule and coordinate department activities to fulfill work orders
  • Meet inventory requirements and deliver manufactured products in a timely fashion.

 

Candidate must possess:

  • Minimum of 5 years experience in the window covering industry
  • Proficiency in Microsoft Excel
  • Ability to operate calculator, computer, and other general office equipment
  • Ability to perform several tasks concurrently with ease and professionalism
  • Ability to communicate clearly and concisely, verbally and in writing, in English
  • Ability to handle multiple interruptions
  • Excellent interpersonal skills
  • Ability to maintain attendance to support required quality and quantity of work
  • Ability to establish and maintain positive and effective work relationships with customers
  • Good organization skills
  • Attention to detail
  • Ability to prioritize and multi-task
  • Accountability for the completeness, accuracy, and timeliness of all information
  • Bachelors Degree from accredited college
  • Trouble shooting skills - root cause analysis
  • Ability to communicate effectively with team personnel
  • Excellent interpersonal skills and customer service skills
  • Bilingual - Spanish

 

If the above description sounds like you and fits your background, please submit your resume/CV by e-mail to careers@jcwindowfashions.com to join our team today!